Our commitment
Ascendria Academy is committed to protecting the privacy of students, parents, and guardians. This policy explains what information we collect, how we use it, and your rights under the Australian Privacy Act 1988.
1.Who we are
Ascendria Academy (ABN: 14 483 143 709) is an education services business based in Brisbane, Queensland, Australia. Our contact email is ascendriaacademy@gmail.com.
2.Information we collect
2.1 Information you provide to us
- Name, email address, and phone number (from the contact and intake forms)
- Student’s name, age, year level, school, and current academic performance
- Payment information (processed securely by Stripe — we do not store card details)
- Session notes and progress records created during tutoring
- Messages and enquiries sent to us via email, the website form, or WhatsApp
2.2 Information collected automatically
- Website usage data (pages visited, time on page) collected via cookies or analytics tools
- Device type and browser information
We do not collect sensitive information such as health records, racial or ethnic origin, or religious beliefs unless you voluntarily disclose this for the purpose of supporting a student’s learning needs.
3.How we use your information
- To match students with the right tutor and prepare tutors for sessions
- To communicate session schedules, updates, and resources
- To process payments and maintain booking records
- To track student progress and provide parent updates
- To send information about new programmes, resources, or relevant updates (you may opt out at any time)
- To improve our services and website
4.Who we share your information with
Ascendria Academy does not sell or rent personal information to third parties. We may share information with:
- Tutors working under the Ascendria Academy brand, solely to prepare and deliver sessions
- Payment processors (Stripe) for transaction processing
- Booking tools (Calendly) for session scheduling
- Authorities where required by law
All tutors operate under confidentiality obligations and are not permitted to use student information for any purpose outside of their tutoring role.
5.How we store and protect your information
Personal information is stored digitally in password-protected systems (Google Drive, email, and booking platforms). We take reasonable steps to protect information from misuse, loss, and unauthorised access.
We retain personal information only for as long as it is needed for the purpose it was collected, or as required by law. When no longer needed, information is securely deleted.
6.Cookies
Our website may use cookies to improve your experience and collect usage analytics. You may disable cookies in your browser settings; however, some website functionality may be affected.
7.Your rights
Under the Australian Privacy Act 1988, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request that we delete your personal information (subject to legal retention requirements)
- Withdraw consent to marketing communications at any time
To exercise these rights, contact us at ascendriaacademy@gmail.com. We will respond within 30 days.
8.Children’s privacy
Ascendria Academy provides services to students under 18. Personal information about minors is collected from their parents or guardians and used solely for the purpose of delivering tutoring services. We do not use student information for marketing purposes.
9.Changes to this policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated to active clients. The current version is always available at ascendriaacademy.com/privacy.
10.Contact
Privacy enquiries: ascendriaacademy@gmail.com